Frequently Asked Questions

Shipping, Tracking & Delivery

 

Do you offer international shipping?

Yes, we offer shipping to multiple European countries, including the UK, Germany, and more. You can check if your country is eligible during checkout. Some regions may be unavailable due to unforeseen circumstances or instability, so please contact our customer support team to confirm.

 

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and link. Click the link or enter the number on the courier's website to view the order status.

 

How long does delivery take?
Delivery times vary by region. For the UK, Germany, and other European countries, orders usually arrive within 10–20 business days after shipment. Delays may occur due to customs, holidays, or geopolitical events. Please refer to tracking info for updates.

My tracking number hasn’t updated. What should I do?
Sometimes tracking takes a few days to update. If there’s no update after 5–7 business days, please contact our customer support team for assistance.

Will my items be shipped together?
Yes, we strive to pack all items in one parcel for convenience and environmental reasons. Orders with multiple items are usually shipped together unless stated otherwise.

What if I’m not home when the package arrives?
If you miss the delivery, the courier may leave a notice or try again. Use the tracking number to reschedule or change the address. Contact us for support if needed.

My package hasn’t arrived. Who should I contact?
If your package hasn’t arrived within the expected time, check the tracking info first. If there’s no update or you need help, contact our support team.

Why is my order delayed?
Delays may be caused by customs, holidays, courier issues, or geopolitical events. Check your tracking number for updates. If delays persist, contact us.
 

Payment, Billing & Charges

What payment methods do you accept?
We accept PayPal for secure and convenient checkout. You can choose to pay in your local currency (e.g., GBP, EUR), depending on your country.

Can I adjust the price of an item?
As our prices are already set affordably, we cannot adjust prices after the order is confirmed. Thank you for your understanding.

Why did the price change at checkout?
Prices at checkout may include additional shipping fees, taxes, or currency conversion differences. Our prices are based in USD and converted to your chosen currency at checkout.

Do international orders include import duties/taxes?
Depending on your country’s regulations (e.g., UK, Germany), you may need to pay import duties or taxes. These are set by local customs and not included in our pricing or shipping fees.

Do I have to pay sales tax?
Sales tax may be applied based on your country’s regulations. Any applicable taxes will be shown at checkout in your selected currency.

My payment was declined. What should I do?
If your payment is declined, check that your PayPal account has sufficient funds or a valid payment method. Try refreshing the page or using another browser. Contact us if the issue continues.

Shopping & Discounts

How do I place an order?
Browse our site, select your favorite earrings or bracelets, add them to your cart, enter shipping and payment info, choose your currency, and confirm the order. You’ll receive a confirmation email.

My discount code isn’t working.
Make sure the code is entered correctly and still valid. Some codes may require a minimum order or apply to specific items. Contact us if you need help.

How do I apply a discount code?
Enter the discount code in the specified field during checkout. If valid and eligible, the discount will apply automatically in your selected currency.

Can I change my order after placing it?
Orders can’t usually be changed after confirmation. Contact us immediately, and we’ll try our best to assist before shipping.

How do I cancel my order?
To cancel, contact us as soon as possible. If the order hasn’t shipped yet, we can cancel it. Once shipped, you’ll need to follow our return process.

I entered the wrong address.
If your order hasn’t shipped, contact us to update your address. If it’s already shipped, we’ll work with you and the courier to resolve it.

Will I receive an order confirmation email?
Yes, you’ll receive a confirmation email with order details. If not, check your spam folder or contact us.

Product & Care Instructions

Do you offer personalized engraving?
Currently, we do not offer engraving for earrings or bracelets. If you have special requests, contact us.

What if my bracelet breaks?
If your bracelet breaks, contact us. We’ll guide you on re-stringing or offer other solutions based on the situation.

How do I care for my jewelry and bracelets?

• Ceramic & plastic earrings: Wipe with a dry cloth. Avoid chemicals and soaking.
• Wooden bracelets: Keep away from moisture; store in a dry place.
• General care: Store in a soft pouch or box to avoid scratches.

How do I clean my jewelry?

• Ceramic/plastic: Clean with a damp cloth and mild soap, then dry.
• Wood: Use a dry or slightly damp cloth. Avoid cleaners.
• For other materials, contact us for specific care tips.

Returns & Exchanges

At Banibuba, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. All returned items must be unused, undamaged, and in their original packaging to be eligible for a refund.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We currently do not offer prepaid return labels for non-defective returns. All refunds will be issued via PayPal in the original currency of the transaction.

Please contact us via email before returning any items. Once the return is confirmed and the item is received, we will process your refund within 7 to 10 business days.
 

How to return an item?

Contact us via email within 14 days of receipt. Items must be unused and in the same condition as received.
Unless the product is defective, return shipping is paid by the customer. Refunds are processed within 7–10 business days of receiving the returned item.
 

COMMON QUESTIONS 
The item looks different from the picture.

Due to lighting, display settings, or natural materials, slight variations may occur. If the difference is significant, please send us photos for review.
 

My item arrived damaged.

We're sorry! Please contact us within 7 days of delivery and include clear photos of the issue. We’ll offer a replacement or refund solution.
 

I don’t like the product. Can I return it?

Yes. You may return the item within 14 days, as long as it's unused and in original condition. Please note: return shipping is not covered unless it's our fault.
 

My package was returned to sender. What should I do?

This might be due to wrong address or failed delivery. Contact us as soon as possible so we can assist in re-shipping or refund options.
 

What items are not eligible for return?
By Product Category
Earrings

• For hygiene reasons, we can only accept returns on unworn and unopened earrings. Opened or worn earrings are non-returnable.
• If your earrings are damaged, incorrect, or defective, please contact us within 7 days with photos for assistance.

Bracelets

• Bracelets can be returned within 14 days if unused and in original packaging.
• Return shipping is at your expense unless the item is defective or incorrect.